Refund policy
1. Can I cancel my order?
Yes, but only before the allowed deadline.
For non-video orders, cancellation is possible before shipment.
For video orders, cancellation is possible within 6 hours after the packing video is uploaded.
Canceling your order is simple. Just email dorahuhu1993@gmail.com with the email address used for your order and your order number, which can be found in your confirmation email, and let us know you would like to cancel. We usually process cancellation requests within 1 hour of receiving your email, and no later than 12 hours.
For video orders, if the packing video has already been filmed and uploaded, the video service fee included in your order will be deducted, and the remaining balance will be refunded.
Refunds will be sent back to your original payment method.
2. What if my order arrives damaged?
Please contact us within 24 hours of delivery and send clear photos of the damaged item.
We will review the issue and offer a replacement or refund if needed.
What if I do not like the random items?
Because scoop orders are random by nature, personal preference is not considered a valid reason for return or refund after shipment.
4. How can I contact you?
You can reach us anytime at dorahuhu1993@gmail.com.